Frequently asked questions

Book directly on this website: choose your apartment and dates, accept our terms and pay the deposit. Your booking is confirmed once you receive our confirmation email.

Bed linen, bath towels, tea towels, electricity, heating, cleaning before and after your stay, a welcome pack, free parking and access to our concierge service. The only extras are the local tourist tax and any optional services you choose to add.

A 30% deposit secures your booking. The remaining 70% is due 60 days before check-in. If you book within 60 days of arrival, the full amount is due at booking. All prices are in Swiss francs (CHF).

The usual minimum stay is 4 nights. Requirements vary by apartment and dates, with longer minimums possible at Christmas, New Year, February half-term and during the summer holidays. The applicable minimum stay is shown when you choose your apartment and dates.

The 30% deposit is non-refundable. If you cancel 30 to 60 days before check-in, we retain 50% of the rental. Within 30 days, or for a no-show, we retain 100%. If we re-let your dates at the full rate, we refund the amount retained less an administration fee. Please send cancellations by email.

Yes, travel insurance is required for all guests. It should cover cancellation, medical costs, winter sports and accidental damage to the property.

We place a pre-authorisation on your credit card about a week before arrival, and release it within 14 days of check-out provided there is no damage or excessive cleaning. The amount is confirmed when you book.

A per-person nightly tax set by the local authority, paid online directly to the tourist office, which will email you. In return you receive a Welcome Card giving discounts on local transport and sports facilities.

Check-in is from 16:00 and check-out is by 10:00. Early check-in or late check-out can often be arranged on request, subject to availability and a possible charge.

Balthazar 3 and 4 each have three bedrooms and sleep up to 7. Balthazar 1 and 2 each have one bedroom plus a sofa bed, ideal for couples or a family of four. Balthazar 3 is on the ground floor with a private garden and open fireplace; Balthazar 4 is on the first floor and has wrap-around balconies with mountain views.

Yes. All four apartments are in the same building, so larger groups can book several together. Contact us and we will check availability across the chalet.

Yes, fast Wi-Fi is free and there is a smart TV with Netflix, Amazon Video and Swisscom TV.

Yes, a free private parking space is included, one space per apartment.

Balthazar 3 and 4 have their own washing machines and dryers. Balthazar 1 and 2 share a washing machine and dryer in a laundry room on the same floor.

The chalet has a shared ski room with heated boot warmers.

Yes, we provide travel cots and high chairs. A folding bed is available for an extra fee.

Dogs are welcome in Balthazar 3 and 4 by prior arrangement. Please tell us when you book.

No. Smoking and vaping are not permitted anywhere inside the chalet.

Parties and events are strictly forbidden. Quiet hours are 22:00 to 07:00.

The train station is a 2-minute walk away, and the ski train runs from there up to the main ski area at Bretaye. Ski school and ski hire are also moments from the door.

Geneva Airport is about 90 minutes by car and Zurich about 3 hours. By train, travel direct from either airport to Aigle, then take the bus (20 minutes) or a taxi up to Villars. Alternatively continue to Bex for the mountain train (40 minutes). We can also arrange a private transfer.

No. Shops, restaurants, the supermarket, bakery, pharmacy, swimming pool, spa and ice rink are all within walking distance. A car is only useful for the golf course (10 minutes) or day trips.

Aiglon College, Beau Soleil, La Garenne and Pré Fleuri are a short walk or drive away, and many of our guests are visiting parents.

Yes, the apartments are open all year and summer is very popular.

Lift passes, ski hire, ski school and private guides, airport transfers, a pre-arrival grocery shop and extra housekeeping. Ask before you arrive so everything is ready.

Yes, we offer both short and long stays. Contact us for seasonal or monthly rates.

Call +41 24 495 4586 or email info@villarsapartments.com. We speak English and French.